Clinic Policies
Our policies explain how appointments, consent, privacy, concerns and complaints are handled. Please review your booking confirmation for the terms that apply to your appointment.
Appointments and Care
Key policies
Specific booking terms are confirmed when an appointment is arranged.
Appointments and cancellation
Review the terms supplied with your booking.
Clinical consultation and consent
You will receive relevant information and may withdraw consent before treatment.
Suitability and refusal of treatment
A practitioner may postpone, decline or refer when treatment is not appropriate.
Privacy and clinical photography
Clinical records and photography are handled in line with our privacy policy and consent process.
Feedback and complaints
Contact the clinic so your feedback or concern can be reviewed appropriately.
Booking Terms
Check your appointment confirmation
Booking conditions can vary. Your confirmation is the source for deposit, rescheduling, cancellation and preparation requirements.
These policies sit alongside the website privacy policy, cookie policy and terms and conditions.
Common Questions
Frequently asked questions
Where are my cancellation terms?
Will photographs be used for marketing?
How do I raise a concern?
Have a policy question?
Contact us before your visit and we will clarify the applicable terms.