Clinic policies
Principles supporting safe, respectful and well-organised care.
Appointments and Care
Our clinic standards
Specific booking terms are confirmed when an appointment is arranged.
Appointments and changes
Arrive on time and tell us early if you need to change an appointment.
Consultation and consent
You receive relevant information and can withdraw consent before treatment.
Clinical suitability
The practitioner may postpone, decline or refer when a service is inappropriate.
Privacy and photography
Marketing use of clinical photography requires separate permission.
Respect and safeguarding
Safety, consent and respectful conduct must be maintained.
Concerns and complaints
Contact the clinic so a concern can be reviewed appropriately.
Booking Terms
Check your appointment confirmation
Booking conditions can vary. Your confirmation is the source for deposit, rescheduling, cancellation and preparation requirements.
These policies sit alongside the website privacy policy, cookie policy and terms and conditions.
Common Questions
Frequently asked questions
Where are my cancellation terms?
Will photographs be used for marketing?
How do I raise a concern?
Have a policy question?
Contact us before your visit and we will clarify the applicable terms.